Privacy Policy

MEI Solar (“MEI Solar”, “we”, “us”, or “our”) develops, builds, and operates solar farms and sun-tracking solar power systems across India. We respect your privacy and are committed to handling your personal information responsibly and transparently.

This Privacy Policy explains what information we collect when you visit meisolar.in, submit an enquiry, request a proposal, or otherwise interact with our services, how we use that information, who we share it with, and the choices and rights available to you.

By using our website or sharing your information with us, you acknowledge that you have read and understood this Privacy Policy.

We collect information that you provide directly to us, information that is collected automatically when you use our website, and information from limited third‑party sources.

• Contact details such as your name, email address, phone number, company name, and designation when you submit a form, email us, or call us.
• Project information such as site location, land size, available rooftop area, expected energy consumption, intended capacity, budget range, and project timelines.
• Communication records, including the content of your enquiries, support requests, meeting notes, and correspondence with our team.
• Account preferences, including marketing opt-ins and unsubscribe choices.
• Technical information such as your IP address, browser type and version, operating system, device identifiers, referring URLs, pages viewed, and the date and time of your visit.
• Cookie and analytics data collected through cookies, pixels, and similar technologies, as described in our Cookie Policy.

We use the information we collect for clearly defined business and operational purposes, including:

• Responding to your enquiries, providing project feasibility studies, preparing proposals, and sharing technical or commercial information about our solar solutions.
• Designing, installing, commissioning, and maintaining solar farms and sun-tracking systems for our customers, including EPC and O&M services.
• Managing contracts, invoices, payments, warranty claims, and after-sales support.
• Operating, maintaining, and improving the security, performance, and user experience of our website.
• Sending administrative communications, service updates, and (where you have opted in) newsletters or marketing communications about our solar offerings.
• Complying with applicable laws, regulations, court orders, and legitimate requests from authorities.
• Detecting, investigating, and preventing fraud, security incidents, and other prohibited or illegal activity.

Where applicable law requires a legal basis for processing your personal information, we rely on one or more of the following:

• Your consent, for example when you submit an enquiry form or opt in to receive marketing communications.
• Performance of a contract, such as delivering solar EPC, O&M, or advisory services you have engaged us for.
• Compliance with a legal obligation, including tax, accounting, regulatory, and statutory requirements.
• Our legitimate interests in running, improving, and securing our business, provided these interests are not overridden by your rights.

We do not sell your personal information. We share information only when necessary to operate our business, fulfil a contract, comply with law, or with your consent.

• Service providers and processors, such as website hosting, cloud storage, email, CRM, analytics, payment processors, and IT support partners, who are bound by appropriate confidentiality and data protection obligations.
• Project partners and contractors involved in delivering your solar project, including engineers, surveyors, equipment suppliers, logistics providers, and installation teams.
• Regulators, government authorities, courts, and law enforcement, when we are legally required to disclose information or to protect our rights, property, or safety.
• Professional advisors such as auditors, lawyers, insurers, and bankers when needed in connection with our business operations.
• Successors in interest in connection with a merger, acquisition, financing, restructuring, or sale of all or part of our business, with appropriate safeguards in place.

We retain personal information only for as long as necessary to fulfil the purposes set out in this Privacy Policy, including providing you with our services, maintaining business records, resolving disputes, enforcing our agreements, and complying with our legal and regulatory obligations.

When personal information is no longer required, we will securely delete, anonymize, or aggregate it so that it can no longer be associated with you.

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, alteration, disclosure, loss, or destruction.

These measures include access controls, encrypted connections to our website, secure hosting environments, restricted internal access on a need-to-know basis, and ongoing reviews of our security practices.

However, no method of transmission over the internet or method of electronic storage is fully secure. While we strive to protect your information, we cannot guarantee absolute security.

Subject to applicable laws, including the Digital Personal Data Protection Act, 2023, you may have the following rights in relation to your personal information:

• Access: request confirmation of whether we process your information and a copy of the data we hold about you.
• Correction: request that we correct inaccurate or incomplete information.
• Erasure: request that we delete personal information where it is no longer necessary or where you withdraw consent.
• Withdrawal of consent: withdraw any consent you have given for processing, without affecting the lawfulness of processing before withdrawal.
• Opt-out of marketing: unsubscribe from marketing emails at any time using the unsubscribe link, or by contacting us.
• Grievance redressal: lodge a complaint with our designated grievance officer or with the relevant data protection authority.

Our website and services are not directed at children, and we do not knowingly collect personal information from individuals under the age of 18. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action to delete it.

We are based in India and primarily process personal information within India. Some of our service providers may be located in, or process data from, other jurisdictions.

Where personal information is transferred outside India, we take reasonable steps to ensure that appropriate safeguards are in place and that such transfers comply with applicable data protection laws.

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or other operational reasons.

When we make material changes, we will update the “Last updated” date at the top of this page and, where appropriate, notify you through the website or by other means. We encourage you to review this page periodically to stay informed.

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us using the contact details available on our website.

We will review your request and respond within a reasonable timeframe in accordance with applicable law.